Apple Jobs Business Program Manager
Hyderabad, Telangana, India
Date posted April 12, 2021
Business Business Programs and Operations
Role type: personal collaborator
Type of employment: Full-time
The AnswerSub team is part of the Shared Business Operations (SBO) team, which aims to continuously improve our efficiency, enabling Microsoft to increase customer value.
Our role in the organization is critical to enabling transformation into modern operations through resolving problems related to role experiences in the Connective Customer Experience ecosystem, identifying system problems and improving driving.
Our team, along with key stakeholders in SBO and Microsoft Consulting Services and Customer Support, works to find and work on awareness, prioritization and solutions to issues that hinder change. We gather feedback to help for the future. In short, Ans Nurses Hub helps ensure that our field roles can maximize their focus on our clients.
We are looking for a strong operation, SNR. Business program managers to join our team to help take our team management to the next level. This role will take advantage of the capabilities you have today, as well as create new ones by connecting dots to create an accelerated business outcome and deeper integration with the critical teams around you. In addition, this role will enable our internal answers hub business rhythm, metric management, PMO, budget and capacity planning to help us keep evolving.
The successful candidate must be comfortable working remotely in a global matrix-driven multinational organization, demonstrate highly effective collaboration and communication skills, and have a strong knowledge of both business functions and customer listening.
10+ years program or project management experience in operations or business.
Proven track record of managing complex business operations and change management.
Prosci®, or other change management qualifications
Degree or equivalent degree in Computer Science, Operations, Business Administration or equivalent.
Ability to take risks and prove and create an environment with an increased mindset beyond the immediate team or North Hob.
Experience setting budgets and performance goals, monitoring and driving.
Strong program management skills and the ability to ensure the excellence of the last mile.
Demonstrated ability of change management, its importance, approach, main tasks and timeline.
Excellent verbal and written communication skills to manage a wide range of stakeholders and tasks.
Evaluate the diversity in the virtual team and the level of awareness that enables steering activities to prevent heat loss or distress. (Cultural skills)
Lots of strong team players with excellent interactive skills, conflict management, simplification and ability to make an impact.
Impressing stakeholders to achieve impact through collaboration, presence and strong communication skills.
Experience of various service business (consulting, premier and offshore) functions is a definite plus.
Proficient in using Microsoft Office (PowerPoint, Word, Excel, Visio, Project, PBI) products
Ability to have a strong understanding of Microsoft services organization and operations at all levels.
Proven results through and through management.
Expect to work flexi hours in the PST time zone.
Microsoft owns an equal opportunity. All eligible applicants will receive consideration for employment regardless of age, race, color, family or medical service leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected seniority. . Status, race, religion, sex (including pregnancy), sexual orientation or any other characteristics protected by applicable laws, rules and ordinances. We consider eligible applicants, regardless of their criminal history, consistent with legal requirements. If you need assistance and / or reasonable accommodation due to disability during the application or recruitment process, please send a request via the accommodation request form.
The benefits / allowances listed below may vary depending on the nature of your employment with Microsoft and the country in which you work.
Advantages and benefits
Industry-leading healthcare, savings and investment, program delivery, educational resources, maternity and paternity leave, network and connectivity opportunities, discounts on products and services, generous time.